This Privacy Policy applies to all personal information collected by Success Home Loans Pty Ltd via the website located at:
www.successhomeloans.com.au.

Updated: 19/06/2024 13:55 AEST

What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as information or an opinion about an identified individual or an individual who is reasonably identifiable: Whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

Online privacy policy only

This privacy policy applies only to information collected through our website and not to information collected offline.

What information do we collect?
The personal information we collect from you will depend on your use of the website and any data provided via the “Contact Us” form. This information may include: Name, email address, phone number.

How we collect your personal information
We may collect personal information from you whenever you input such information into the website. We also collect cookies from your browsing activity which informs us of when you use the website and to customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. Additionally, we will receive any information entered in the “Contact Us” form & submitted. Information entered into the loan calculators will not be collected and stored for marketing purposes.

How we protect your personal information
We will take reasonable steps to protect your personal information and ensure its safety. We will take reasonable steps to protect any personal information from misuse, interference, loss, unauthorised access, modification or disclosure by storing it in a secure environment.

Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

We will only use your personal information for the purpose of contacting you to discuss your inquiries. We do not use sensitive personal or financial information in any direct marketing activities. We do not utilise any email addresses or information provided in the “Contact Us” form to subscribe you to any email marketing services. Any numerical figures entered into our loan calculators will not be collected or monitored as a part of your visit.

Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the director Hassan Madrajat and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer
Your personal information as disclosed via our website will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

How to contact us about privacy
If you have any queries, wish to seek access to your personal information or you have a complaint about our privacy practices, you can contact us through: info@successhomeloans.com.au.